What Is ConnectWise Control: How to Use, Benefits, and Best Features

January 19, 2024

So, what is ConnectWise Control? If you ever struggled with managing multiple devices and systems in your business, this might be the best tool for you. ConnectWise Control is a powerful software designed to simplify life by allowing remote access and control over your devices anywhere, anytime.

In this blog, we're focusing on unpacking everything about the software. From guiding you through its setup and use, highlighting its benefits, to exploring its array of features, we've got you covered. We'll show you how it can transform the way you handle IT tasks, making complex processes simpler and more manageable.

What is ConnectWise Control and its best features

What is ConnectWise Control (formerly known as ConnectWise Screenconnect)?

ConnectWise Control, previously known as ConnectWise ScreenConnect, is a robust remote support and access solution tailored to your IT needs. It's a tool that lets you remotely access and manage devices, providing an efficient way to offer support, conduct meetings, and manage your team's tech resources from anywhere.

With this software, you're in command of a suite of features designed for seamless IT support. It includes unattended access, which means connecting to devices even when the user isn't present, making it perfect for after-hours troubleshooting. The platform also offers secure file transfer, real-time chat, and the ability to view and control remote systems.

Especially useful for businesses, this software enhances customer relationships by enabling quick response times and effective problem-solving. So, if you're in IT or manage a team that relies on tech, understanding 'what is ConnectWise Control' and its features is the answer you can't afford to overlook.

Best features of this software

5 best ConnectWise Control features that you should not miss out

This platform isn't just another remote access tool; it's a comprehensive solution for all your possible tech problems. But, what is ConnectWise Control and its best features? Let's find out. 

Effortless remote access: Connect from anywhere

Imagine you're at a coffee shop and get an urgent call – a team member can't access an important file on their computer. With this remote access software, you can jump into action right there. ConnectWise Control provides you remote access to any connected device from anywhere.

Whether it's a PC, Mac, or mobile device, you're just a few clicks away from solving the issue. It's like having a virtual key to every computer in your organization.

Unattended access: Be there even when you're not

Unattended access is a standout feature in ConnectWise Control. It lets you access devices even if no one is on the other end to grant permission. This feature is perfect for performing routine maintenance or updates outside of regular business hours. You can use ConnectWise Control to schedule a session, and the system will let you in. 

Secure file transfers: Move files safely and swiftly

Need to send a file to a remote device or fetch one? ConnectWise Control also includes a secure file transfer feature. This means you can easily move files back and forth between your device and the remote one without worrying about security breaches. It’s as straightforward as dragging and dropping files, ensuring that what you need is always at your fingertips.

Real-time chat for instant communication

Imagine you are in the middle of a remote meeting and need to communicate with the person on the other end. The real-time chat feature in ConnectWise Control allows for instant messaging.

This way, you can offer instructions, get feedback, or provide updates without needing a separate communication tool. It keeps the lines of communication open, ensuring clarity and efficiency.

View and control for comprehensive support

What is ConnectWise Control? Well, viewing and controlling a remote device is a breeze with this software. You see the remote screen on your device, and you can take control as if you were sitting right in front of it.

This is also incredibly useful for troubleshooting complex issues, guiding a user through a process, or demonstrating how to use a particular application.

Reasons why you need ConnectWise Control

Why choose ConnectWise Control's integrations and extensions

There are many other software like ConnectWise Control, but the difference lies in their benefits for your team. Which of these advantages will help you in 2024? 

Boosted productivity with effortless remote access

Choosing this platform directly impacts your productivity. Its seamless remote access capability means less time wasted on travel or waiting for someone to be available.

You can address issues immediately and from anywhere, drastically reducing downtime with computer access. This increased efficiency is not just convenient; it’s a game-changer for how swiftly you respond to and resolve IT challenges.

Enhanced security: Safeguarding your IT environment

When it comes to IT, security is non-negotiable. The software excels here by offering robust security features, including AES-256 encryption and role-based access controls.

This ensures that when you’re accessing a device remotely, the connection is as secure as if you were physically present. For your business, this means peace of mind knowing that your and your client's data and devices are protected against unauthorized access and breaches.

Scale your business with flexible support capabilities

What is ConnectWise Control? Probably, the best answer to that is it’s an investment in your business’s growth. Its scalability allows you to expand your support capabilities as your business grows.

Whether you're a small startup or a large enterprise, ConnectWise adapts to your changing needs, ensuring that your IT support infrastructure grows with you.

Reduce operational costs with efficient management

With ConnectWise Control, the need for physical IT interventions is significantly reduced. This efficiency translates into cost savings. Fewer on-site visits mean less travel expense and time spent on the road.

Moreover, the ability to remotely solve problems reduces the need for extensive in-house IT teams, allowing you to allocate resources more effectively.

Improve customer satisfaction through prompt service

Your end users expect quick and effective solutions to their IT problems. ConnectWise Control empowers you to meet these expectations. With its remote access capabilities, you can offer instant support, leading to quicker resolutions. This responsiveness is key to building trust and satisfaction among your clients, which is crucial in today’s competitive market.

Simplified IT management for all skill levels

The platform is designed for ease of use, making it accessible to users of all technical skill levels. This means your team can quickly adopt and effectively use the tool, regardless of their IT expertise.

With an intuitive interface and straightforward functionalities, training time is reduced, and productivity is enhanced right from the start.

What is ConnectWise Control: How to use this platform?

How to navigate ConnectWise Control for remote work? 

Understanding what ConnectWise Control is for remote work doesn't have to be complicated. Here’s a straightforward guide to help you master the basics, ensuring you make the most of this powerful tool for your remote work needs.

Setting up ConnectWise Control

• Downloading and installing: First, visit the ConnectWise Control website and download the appropriate version for your operating system. Follow the installation prompts to set it up on your device.

• Creating an account: Once installed, open the application and sign up for an account. You’ll need to provide some basic information and choose a secure password.

Accessing a remote device

• Starting a session: Log in to your account. To access a remote device, click on 'Host' and then 'New Session'. You’ll be given a unique session code.

• Connecting to the device: Share this code with the person whose device you need to access. Once they enter this code on their end, you’ll be connected to their device.

Managing remote sessions

  • Navigating the dashboard: The dashboard is your control center. Here, you can view active sessions, access unattended devices, and manage your connections.
  • Turning off ConnectWise Control: To end a remote session, simply click the 'Disconnect' button. This will safely terminate the connection.

Customizing your experience

• Switching to dark mode: If you prefer a darker interface, go to 'Settings' in your dashboard. Here, you can switch the theme to Dark Mode for a more comfortable visual experience, especially in low-light conditions.

• Adjusting settings: In the settings menu, you can also adjust other customization preferences like session timeouts, notification settings, and security features to suit your workflow.

Troubleshooting tips

• Rebooting remotely: If the remote device needs a reboot, you can do this directly from its panel. Choose the 'Actions' menu, then 'Restart'. This is handy for applying updates or resolving minor issues.

• File transferring: To transfer files, use the 'File Transfer' mode within your session. This lets you drag and drop files between devices easily.

Partner with the best software and team from Vital Integrators

Get the best partner for your ConnectWise Control: Introducing Vital Integrators

If you're looking for a reliable partner to maximize your ConnectWise Control experience, look no further than Vital Integrators. Our technicians stand out for their expertise in leveraging this software to enhance your business operations. With a deep understanding of what ConnectWise Control is and a commitment to client success, our team ensures you get the most out of your investment.

Our firm is not just about providing services; it's about building a partnership that propels your business forward. We specialize in tailor-made solutions that align perfectly with your specific needs, ensuring that every aspect of your IT is handled with precision and care.

Contact us now

Transform your remote desktop work with us! 

Dive into a world where your IT challenges are met with expert solutions and proactive support. Discover how our services, coupled with the power of ConnectWise Control, can revolutionize the way you handle IT.

Don’t wait to transform your IT management experience. Reach out to us today and see how we can turn your IT challenges into opportunities for growth and success.

Frequently asked questions

How can a technician enhance remote support with ConnectWise Control?

This software offers technicians a comprehensive platform to provide effective technical support. Using tools like remote desktop software and support session functionalities, technicians can quickly and efficiently resolve issues on a remote computer. This elevates the quality of support provided, making it one of the best remote PC access software options available.

Is there a free trial available for ConnectWise Control?

Yes, the platform offers a free 14-day trial, allowing you to experience the full range of features without any commitment. During the trial, you can explore various aspects like the former Connectwise Screenconnect™ and access software, providing a comprehensive understanding of the tool's capabilities.

What role-based security features does the platform offer?

This platform emphasizes security through its role-based security features. This includes two-factor authentication and robust encryption, ensuring that access to sensitive data and remote computers is securely managed and controlled.

Can I host a remote meeting using this software?

Absolutely! ConnectWise Control enables remote meetings, leveraging ConnectWise View for a seamless video conferencing experience. It's ideal for teams needing a reliable remote access solution for collaboration.

What customization options are available in this software?

Customization is a key feature of ConnectWise Control. The platform allows for extensive customization to suit your specific needs, including options for branding and interface layout. This customization extends to the former ConnectWise Screenconnect software, ensuring a user-friendly experience for both technicians and end users.

How does ConnectWise Control support endpoint management?

Endpoint management is streamlined with this platform, providing comprehensive computer access and control. It's an ideal solution for managing a user's mobile device or any endpoint within your network, ensuring efficient remote support and management.